Lean-six sigma

Lean-six sigma is process improvement methodologies that help company streamline operations, increase value and reduce waste. The drawbacks to these techniques are that they can be complex and a significant amount of training may be involved. But there are a number of benefits that businesses can achieve by using these tools.

Increased Employee Involvement

One of the big benefits of Lean-six sigma implementation is an increase in employee involvement through their participation in process improvement teams designed to help them improve processes and increase value for their customers.

Reduced Costs

For businesses engaged in Lean six sigma implementation activities, one of the primary desired benefits is a reduction in costs resulting from improving processes to decrease required time (and employee resources) and to decrease defects or errors that can result in waste and/or the need to repeat work. By examining the various steps involved in a process, understanding what customers value and then taking steps to eliminate unnecessary steps while increasing value, companies using Lean-six sigma implementation find that they can significantly decrease costs while maintaining, and often increasing, customer value.

Increased Customer Satisfaction

Since Lean-six sigma implementation involves a strong focus on customer needs and requirements and delivering high value to customers, one of the benefits of using these techniques is an increase in customer satisfaction. Lean-six sigma implementation focuses not only on product improvements, but also improvements to product delivery methods and other customer service activities that can impact customer satisfaction. Ultimately, increased customer satisfaction will lead to repeat business, increased positive word-of mouth advertising and, with successful implementation, increased sales and overall business success.