เพื่อให้ผู้นำทุกคนสามารถทำงานประสานสอดคล้องเพื่อการเติบโตขององค์กร

COMMUNICATION SKILLS

• Develop and demonstrate face to face communication
  Communication style, Creating an Effective Introduction, Making a Great First Impression, Minimising Nervousness Using Business Cards Effectively, Common phrase in common situation : Greetings, thank you, asking and offering
  for help
• Caring about nonverbal communication
  Changing meaning through grammar and tense, Correctly use Intonation ,stress ,rhythm in English, The power of pitch ,tone and speed, All About Body Language
• Soften negative news
  Politely cancel or disagree, The best way to say sincerely sorry, Complaint Handling
• Effective Questioning
  Common Questioning Techniques, Open-ended Questioning, Closed-ended Questioning, How to probe further using questions, Useful questions and answers in English

TELEPHONE SKILLS

• Professional Handling of Incoming and outgoing Calls
• Transferring Calls
• Asking a Client to Hold
• Finding a Better Phrase
• Words That Must Never Be Used
• Ending a Call Politely and Professionally

MEETING SKILLS

• Run a professional meeting
• Agree and disagree at meetings in a positive and productive way
• Take decisions
• Write minutes in the meeting

E-MAIL SKILLS

• Formal and informal writing
• Professionalism & emails
• Proper and improper use for emails
• Grammar, flaming and netiquette

PRESENTATION SKILLS

• The stage of presentation :Prepare, Presenting and Ending a presentation
• Help you and audience by using visual aids
• Effective Presentation and Document Design