Personality Development for the image of the Organization.
“Don’t judge a book by its cover.”
Personality Development for the image of the Organization.
Ever heard the saying “Don’t judge a book by its cover”?
Unfortunately, the harsh reality is we, as humans, often do just that – make assumptions, rightly or wrongly, based on first impressions. The external appearance can, and generally does create a sense of credibility, and immediately to boot.
Safe to say, the appropriate image, coupled with the right personality & attitude towards your work is a recipe for success as well as an amazing representation of your organization.
This course is ideal for any aspiring individuals in the customer service industries.
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Benefits for the Trainees
Ways to improve your appearance, creating an elegant & courteous image.
Build self-confidence through the use of body language.
เมื่อเราเป็นคนมีบุคลิกภาพดีมีความมั่นใจแน่นอนที่สุดว่าเราจะต้องได้รับความน่าเชื่อถือจากบุคคลอื่นเพราะการจะให้ความเชื่อถือกับใครสักคนสิ่งแรกที่เราจะเห็นได้คือ ในเรื่องของบุคลิกภาพว่ามีความน่าเชื่อถือเพียงใด
Build credibility. When an honest, sincere individual projects a confident & elegant image, their ability to gain trust increases greatly.
Etiquette. Good manners never go out of fashion.
A well-rounded personality creates intrigue, making you a more personable individual.
Good health in mind & body is a key foundation for your overall appearance, after all, without your health, you’re not much use to anybody.
Training Topics
Personality
- Personal appearance representative of the organization.
- Hair, clothes & make-up styles.
- Respectful behavior around customers.
Communication in the service industry
- 3 ways to give a super initial impression.
- Apply your charm to entice customers. Talk Once Talk Right!
- Negotiating techniques to entice customers
- Principles of applied psychology
- Strategies for speaking to problematic customers. I Win – You Win – We Win.
Having attended this course, you will…
- Have a rejuvenated attitude toward communicating with customers in any given situation.
- Feel & appear more confident in yourself around customers.
- Be more aware of your personality, as well as potential implications your image can have.
- Learn how to speak convincingly to customers, and about immediate problem-solving strategies.
Training Style
Participants will have the opportunity to develop their own personalities & communication skills through practical training sessions involving guest speakers who will provide gentle guidance & informative suggestions.
Participants will be evaluated on each & every topic including the use of video technology to enhance the feedback process.
Group activities, including role playing, to hone skills employed in the service industry.
Length of Course
1 Day.
Who is suitable For ?
Our trainers are continuously updating the content
of our courses to meet the needs of tomorrow’s trainees.
Executive Level
The major decision makers at the highest level of the organization.
Senior Management Level
Leaders of strategic planning and corporate policies that determine the direction of the organization.
Mid-Level Management
Those who are responsible for controlling & running the organization in order to meet goals, rather than making the decisions.
Managerial Level
Those responsible for dividing the workload between personnel, whilst communicating the requirements of the team in order to meet the organization’s goals.
Senior Operations
Personnel with expertise in each specific area. To oversee day-to-day operations of entry level employees, and their continued development.
Operational Level
Responsible for day-to-day operations that directly affect an organization’s external customers; crucial to the success of the strategic & competitive goals of an organization.
Instructor
Hathairat Srinarang (Nam)
Personality Development. Coaching Skills Leadership Development & Communication Skills.
Piemsak Uraiphan
Personality Development. Presentation Skills.
Vibhavadi Phaophaka (Pu)
Leadership Development. Communication & Motivational skills. Business Management. Coaching Skills